FAQs

Orders

How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by contacting us with your order number.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at contacto@caxamia.com and we'll do our best to update or cancel it.

Shipping

How long does shipping take?
Standard shipping within Mexico takes 3-7 business days. International shipping typically takes 7-21 business days. See our Shipping Policy for full details.

Do you offer free shipping?
Yes — orders over $1,000 MXN qualify for free shipping within Mexico.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for eligible items. Full details are in our Refund Policy.

How do I start a return?
Email us at contacto@caxamia.com with your order number and we'll walk you through the process.

Products

Are your handmade and artisan items really made in Mexico?
Yes — our Made in Mexico and Handmade & Artisanal collections feature products sourced directly from Mexican artisans and makers.

Do product colors match what I see online?
We do our best to represent products accurately, but colors may vary slightly depending on your screen settings.

Still have questions?

Reach out anytime at contacto@caxamia.com or visit our Contact page.